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Privacy Policy

Our company is part of the Hatton Designs of London group which includes International Precision Casting Supplies Ltd (UK) and International Precision Casting Supplies Inc (US). This privacy policy explains how our organisation uses the personal data we collect from you when you use our website or engage with our business.

1. What data do we collect?

You directly provide IPCS with most of the data we collect. We collect and process data when you:

  • Register online or place an order for any of our products or services
  • Voluntarily complete a customer survey or provide feedback
  • Contact us by email, phone, or via our website
  • Attend or participate in a meeting that is recorded with your prior consent
  • Use or view our website via your browser’s cookies

We may also receive your data indirectly from social media platforms (Facebook, Instagram, LinkedIn) where you interact with our official company accounts.

2. Lawful basis for processing (UK)

Under UK GDPR, we rely on the following lawful bases for processing your personal data:

  • Contract: to process your orders and manage your account
  • Legitimate interests: to maintain business records, respond to enquiries, and improve our services
  • Consent: for marketing communications and for the recording of meetings — you may withdraw consent at any time
  • Legal obligation: where we are required to retain or share data by law

3. How will we use your data?

IPCS collects your data so that we can:

  • Process your orders and manage your account
  • Respond to your enquiries and provide customer support
  • Send you information about products and services we think you may be interested in, where you have consented to receive such communications
  • Send customer satisfaction surveys
  • Comply with legal and regulatory obligations
  • Improve our website, products, and services

We do not sell your personal data to third parties. We do not share your personal details with our supply chain unless you have given specific permission.

When IPCS processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

4. How do we store your data?

IPCS securely stores your data on secured servers located in the United Kingdom and the United States. Where data is transferred between our UK and US entities, appropriate safeguards are in place, including standard contractual clauses where required under UK GDPR.

Some of our approved software tools — including Fireflies AI (used for meeting transcription) — process data on servers outside the UK. Where this occurs, we ensure appropriate contractual safeguards are in place as required by UK GDPR Article 46.

Retention period: We will keep your personal data for five years from the date of our last interaction with you, unless a longer retention period is required by law. Meeting recordings are deleted within 3 days. Meeting summaries are retained for no longer than 6 months unless required for legal or contractual purposes. Once the applicable retention period has expired, we will securely delete your data.

5. Marketing

IPCS and the HDL Group would like to send you information about products and services that we think you might like. We will only do so where you have given your consent.

If you have agreed to receive marketing, you may opt out at any time by emailing dataprotectionUK@ipcs-uk.com or by clicking the unsubscribe link in any marketing email. You have the right at any time to stop IPCS from contacting you for marketing purposes.

6. Your data protection rights

7.1 UK and EEA residents

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

  • The right to access — you may request copies of your personal data held by IPCS
  • The right to rectification — you may request correction of inaccurate or incomplete data
  • The right to erasure — you may request deletion of your personal data in certain circumstances
  • The right to restrict processing — you may request that we limit how we use your data
  • The right to object to processing — you may object to processing based on legitimate interests or for direct marketing
  • The right to data portability — you may request transfer of your data to another organisation or to yourself
  • The right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

We will respond to all requests within one month. To exercise any of these rights, please contact us using the details in Section 9.

7.2 California residents (CCPA / CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to delete personal information we hold about you, subject to certain exceptions
  • The right to correct inaccurate personal information
  • The right to opt out of the sale or sharing of personal information — IPCS does not sell personal data
  • The right to limit use of sensitive personal information
  • The right to non-discrimination for exercising your privacy rights

To exercise your California privacy rights, please contact us at dataprotectionUK@ipcs-uk.com. We will respond within 45 days.

7.3 Ohio and other US state residents

IPCS Inc is headquartered in Ohio. Ohio does not currently have a comprehensive state consumer privacy law comparable to the CCPA. However, IPCS is committed to handling all personal data responsibly regardless of jurisdiction. If you are a US resident and have questions about how your data is used, please contact us at the details in Section 9.

In the event of a data breach affecting US residents, IPCS Inc will comply with applicable state breach notification requirements, including Ohio’s requirement to notify affected individuals within 45 days of discovery of a breach.

7. Cookies

Cookies are small text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org

9.1 How do we use cookies?

IPCS uses cookies to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Delivering relevant advertising

9.2 What types of cookies do we use?

  • Functionality cookies: to recognise you and remember your preferences
  • Advertising cookies: to collect information about your visit and show relevant advertising

9.3 How to manage cookies

You can set your browser to refuse cookies. Instructions are available via your browser settings (Chrome, Firefox, Safari, Edge). Please note that some website features may not function correctly if cookies are disabled.

8. How to contact us

If you have questions about this privacy policy, wish to exercise your data protection rights, or have a concern about how we handle your data, please contact us:

  • Email (UK): dataprotectionUK@ipcs-uk.com
  • Email (US): dataprotectionUK@ipcs-uk.com
  • Phone (UK): +44 (0)207 831 3111
  • Phone (US): +1 216 378 4276
  • Post (UK): IPCS, Suite 8, Woodland Place, Hurricane Way, Wickford, Essex, SS11 8YB
  • Post (US): IPCS Inc, 1570 Terex Road, Hudson, Ohio 44236, United States of America

9. How to contact the supervisory authorities

UK

If you are a UK resident and feel that IPCS has not addressed your concern satisfactorily, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

US — California residents

California residents may contact the California Privacy Protection Agency (CPPA) or the California Attorney General’s office regarding CCPA concerns:

US — Federal

For general US consumer privacy matters, the Federal Trade Commission (FTC) handles complaints relating to unfair or deceptive data practices:

10. Privacy policies of other websites

Our website contains links to other websites. This privacy policy applies only to our website. If you click a link to another website, you should read that website’s privacy policy.

11. Changes to this privacy policy

IPCS keeps this privacy policy under regular review and will place any updates on our website. This policy was last updated in June 2026 and replaces all previous versions.

The previous version was dated July 2019.

For queries about this policy, please contact dataprotectionUK@ipcs-uk.com or visit our website at www.ipcs-uk.com